FAQs
The following answers explain common Lemoruni shopping steps. Read the product listing, checkout disclosures and detailed policies for the complete information relevant to your order.
Is an account necessary?
Use the options provided at checkout. Guest checkout can be used when available. Keep contact details accurate and safeguard any account credentials.
How can I see available payment methods?
Checkout displays the methods actually offered for your order, which may depend on location or currency. A method not displayed there is not promised.
Where do payment credentials belong?
Enter them only in the checkout payment interface. Support does not require passwords, full card numbers or security codes by email. Raise suspected unauthorized activity with your provider.
What about exchange rates?
Review the checkout currency and final amount. A bank or provider may apply its own conversion rate or fees if your account uses another currency.
What delivery information should I supply?
Use a complete deliverable address with recipient, street, apartment or unit where needed, city, region, postal code and requested contact details. Check it before paying.
Can I amend an order or cancel?
Email support@lemoruni.com immediately with the order reference and requested change. We confirm what is possible at the current fulfillment stage. Dispatch can prevent action, and no fixed cancellation-hours window is guaranteed.
What are the delivery estimates?
Our average fulfillment time is 8–14 business days. Orders are generally processed and dispatched within 3 business days after payment confirmation, with estimated transit of 5–11 business days. Business days are Monday through Friday, excluding public holidays. These are estimated periods and do not guarantee an arrival date.
How will I follow a shipment?
Available tracking references are supplied after dispatch. Carrier scans can take time to appear. Separate parcels may have different references and arrival dates. Contact us about unclear progress or a missing delivery.
What if goods are wrong, damaged or incomplete?
Report the order number and issue with available supporting photos. We assess the circumstances and an appropriate remedy, preserving mandatory rights for faulty or misdescribed goods.
How do I begin a return?
Request an eligible ordinary return within 30 calendar days after receipt. Goods generally should be unused, unworn and in original condition with packaging, tags and accessories. Obtain authorization and the correct destination before posting.
What happens with postage and refunds?
Ordinary change-of-mind return postage is paid by you; original shipping is generally not refunded unless law requires otherwise. We cover reasonable applicable return costs for our error or faulty goods. Approved refunds are initiated within 10 business days after inspection or sufficient evidence, unless a shorter legal deadline applies. Bank or provider posting time is additional.
Who can answer another question?
Email support@lemoruni.com with the relevant order reference or product link. Do not include passwords or full payment credentials.