Return & Refund Policy

Updated October 28, 2026. Contact support@lemoruni.com to discuss a Lemoruni return or purchase problem. This policy does not reduce mandatory rights for faulty, misdescribed or undelivered goods.

Requesting an ordinary return

Contact us within 30 calendar days after receipt. Identify the order, checkout email, items and reason. Statutory cancellation and faulty-goods rights can have different periods and remain applicable.

Item condition and exceptions

Ordinary returns generally require unused, unworn goods in their original condition with tags, accessories and packaging. Personalized or made-to-order goods, perishables, opened hygiene-sensitive items, used digital content and gift cards may be excluded from discretionary returns where disclosed and lawful. Mandatory defect remedies are unaffected.

Authorization and destination

Wait for eligibility confirmation and the return instructions for your case. We provide the appropriate destination. A sender label or other contact address is not automatically a return facility. Pack securely and keep posting and tracking evidence.

Who bears the costs

You pay return postage for an ordinary change of mind. Original shipping is generally not refunded for a discretionary return unless law requires it. We cover reasonable applicable return costs for faulty or incorrectly supplied goods and provide required remedies. Universal free labels are not promised.

Incorrect, damaged or missing goods

Send the order reference and describe the problem. Available photographs of the item, label and packaging help review; retain relevant materials. We assess a repair, replacement, refund or another appropriate remedy according to the facts and law. Evidence requests do not remove legal entitlements.

Review and refund timing

We explain the outcome after inspection of returned goods or review of sufficient evidence. Approved refunds are initiated to the original payment method within 10 business days after inspection or sufficient evidence, unless a shorter legal period applies. Additional posting time depends on your bank or provider. Contact us about an expected credit that has not appeared.

Exchange arrangements

An exchange depends on availability and confirmed practical arrangements. It is not guaranteed. An authorized return and separate purchase may be appropriate; we explain the available option first.

Cancelling before fulfillment

Ask promptly. We confirm whether fulfillment can be stopped and the applicable refund. Dispatch can prevent cancellation, and a request alone is not acceptance. Statutory rights remain unaffected.

Refusal and missed collection

Contact us so the reason and carrier outcome can be assessed. Refusal or failure to collect does not automatically complete cancellation. Only lawful, disclosed and evidenced costs may be considered, not automatic forfeiture of the full payment.

Mandatory rights take priority

Any required consumer period, standard delivery refund, remedy or cost allocation prevails over this voluntary policy. Direct case questions to support@lemoruni.com.